Content rules, reporting and appeals

Point of contact

Authorities and users can reach us at dsa@autovaade.ee (Estonian, English or Russian).

Reporting

Every listing and user has a "Report" button. Choose a reason and add details if you like. We review the report and let you know the outcome.

How we decide

Automatic checks flag suspicious listings (e.g. contact details in text, mileage lower than the registry, unusual price); a human makes the final decision. Possible decisions: approve, request changes, remove.

For every decision you get a statement of reasons on your dashboard and by email: which rule was broken and how it was detected.

Appeals

You can appeal within 6 months from your dashboard ("Appeal decision"). A different, more senior moderator reviews it — never the person who made the decision. You get the answer by email.

If you disagree, you may turn to an out-of-court dispute settlement body or a court.

Repeated violations

Accounts that repeatedly break the rules or publish manifestly illegal content may be suspended temporarily after a warning.